top of page
Select Time
Union.png
ข้อมูล-ธนาคารไทยพาณิชย์-จำกัด-มหาชน.jpg
ENGAGEMENT VOLUME
SEVERITY
LEVEL 3
SCB application down
14,415 engagements
Server down
1,272 engagements
TOTAL ENGAGEMENT
15,687
Engagements
RECENT POSTS
Last 24 hour
Round.png
Box color-02.png
Icon.png
Date/Time
Vector.png
Date/Time
Union.png
Date/Time

Collapsible text is great for longer section titles and descriptions. It gives people access to all the info they need, while keeping your layout clean. Link your text to anything, or set your text box to expand on click. Write your text here...

SUMMARY

.

Summary: The SCB mobile application experienced a significant outage. Customers were unable to access the app for transactions such as payments and balance checks.

The issue was widely discussed on social media, with users expressing frustration over the repeated occurrences of the app's downtime, especially at the end of the month when financial transactions are critical.
Key Points:

  • The SCB mobile application faced a service disruption.

  • Users were unable to perform financial transactions through the app.

  • The incident caused customer dissatisfaction and affected the bank's reputation.

  • Some customers had to resort to using cash or other banks' services due to the outage.

  • There were comparisons made with other banks, such as Kasikornbank (KBank), which reportedly had fewer outages.

MITIGATION PLAN
Share
Copy
Download
COMPANY STATEMENT

ขณะนี้ SCB EASY App ไม่สามารถใช้งานได้ชั่วคราว ธนาคารกำลังเร่งดำเนินการแก้ไขเพื่อให้กลับมาใช้งานได้โดยเร็ว ธนาคารขออภัยเป็นอย่างสูงในความไม่สะดวกครั้งนี้

Share
Generate
© 2024
scbx png white.png
POWERED BY
microsoft-logo-black-and-white.png
Sertis logo.png
bottom of page