OVERVIEW
SENTIMENT
TRENDING
SENTIMENT
Positive
169
26%
Negative
72
11%
Neutral
414
63%
TRENDING KEYWORD
Rank by Engagement
#1 SCB Application down
#2 Siam Commercial Bank
#3 Income
#4 Cashless society
#5 Financial support
#6 Wind energy holdings
#7 Energy industry
#8 British court
#9 Criminal law suit
#10 Application down
14,500
11,180
11,079
5,818
3,147
3,147
3,147
3,147
3,147
1,377
TRENDING TOPICS
Rank by Engagement



2023-10-31 18:57:27

Application

12,770
Hahaha, National banks strictly control mobile banking downtime to no more than 8 hours per year, with penalties ranging from warnings to fines of up to 500,000 baht. Starting from November, if not rectified, daily fines of 5,000 baht will be imposed. On October 31, 2023, Mr. Phinyo Triphetchaporn, Director of Technology Risk Supervision and Inspection at the Bank of Thailand (BOT), revealed that within the next 2 weeks or by November, BOT will issue amendments regarding the criteria for overseeing technology risk in financial institutions and specialized financial institutions. It stipulates that if the mobile banking system of a bank is down or disrupted for no more than 8 hours per year, the penalties range from warnings to the maximum fine of 500,000 baht. Statistics from the commercial bank's information technology show that in the latest Quarter 3 of 2023, there were 4 instances of mobile banking disruptions totaling 4 hours, less than the previous Quarter 2, which had 6 disruptions totaling 11 hours. In Quarter 3, banks with mobile banking disruptions included Siam Commercial Bank with 2 instances totaling 1 hour, TMB Bank with 1 instance lasting 1 hour, and Bangkok Bank with 1 instance lasting less than 1 hour.



2023-11-01 09:50:49

Reputation

5,616
Severe penalties! If any bank's app crashes for more than 8 hours per year, they'll face fines up to 500,000 baht. Happy payday! Is the mobile banking policy still crashing this round? Mr. Phinyo, Director of Technology Risk Supervision and Inspection Department at the Bank of Thailand (BOT) or the National Bank, revealed that within November 66, the BOT will amend the announcement regarding the criteria for supervising and overseeing the technology risk of financial institutions and specialized financial institutions. It specifies penalties if the system malfunctions exceed the specified limit. It has been stipulated that if a bank's mobile banking system malfunctions or crashes for no more than 8 hours within 1 year, it must stop the malfunction. If the downtime exceeds 8 hours per year, there will be penalties according to the severity level, starting from warnings, orders to rectify, until the maximum penalty of 500,000 baht per instance. If no corrective action is taken, an additional fine of 5,000 baht per day will be imposed. For the information technology statistics of commercial banks, the latest data for the third quarter of 66 showed that there were a total of 4 instances of mobile banking policy malfunctions, totaling 4 hours, which is less than the previous quarter, which had 6 instances totaling 11 hours. In the third quarter of 66, commercial banks with mobile banking policy malfunctions included SCB with 2 instances totaling 1 hour, TMB Bank with 1 instance totaling 1 hour, and Bangkok Bank with 1 instance totaling less than 1 hour. However, comparing to the previous quarter, there were 5 instances of mobile banking policy malfunctions among commercial banks, including Bangkok Bank with 2 malfunctions lasting up to 5 hours, Kasikorn Bank with 1 instance lasting 2 hours, Krungthai Bank with 1 instance lasting 2 hours, and TMB Bank with 1 instance lasting less than 1 hour. As for other commercial banks' systems in the third quarter of 66, only the branch of Government Savings Bank experienced 1 instance of malfunction lasting 2 hours. From the statistics on commercial banks' information technology systems, it was found that each commercial bank had significantly fewer instances of malfunctions or crashes of mobile banking systems. It is believed that the amendment of the IT risk supervision announcement will help banks accelerate system development and reduce mobile banking policy malfunctions compared to before, Mr. Phinyo said.



2023-11-01 10:09:19

Application

0
Is someone said that banking apps must not me downed? Yesterday there was also news of the Siam Commercial Bank app crashing.



2023-11-01 09:50:49

Reputation

2,785
Heavy punishment! Any bank app that crashes for more than 8 hours per year will be fined 500,000 baht. Happy payday! Has mobile banking failed this time? By Mr. Pinyo Tripetcharaporn, Director of Information Technology Risk Supervision and Audit Department The Bank of Thailand (BoT) or the National Bank has revealed that within November 2023, the BoT will amend the announcement. Subject: Criteria for supervision of information technology risks of financial institutions and specialized financial institutions It specifies the penalty if the system is disrupted for longer than the specified period. which determined that the bank's mobile banking system would be disrupted or crashes for no more than 8 hours within 1 year, that is, crashes must be stopped.



2023-11-01 08:00:56

Application

0
SCB always down



11/1/2023 8:00:21

Application

0
I really like using the SCB app, it always gives me a surprise.
ENGAGEMENT BY PLATFORM
MENTION BY CHANNEL
Negative
Neutral
ENGAGEMENT BY CHANNEL
SEVERITY BY COMPANY
Severity level:
Level 0: No issue on social media
Level 1: Found issue on social media
level2: Issue spread on social media and have medium impact on SCBX’s reputation
level3: Issue spread on social media and have high impact on SCBX’s reputation

Level 3
ENGAGEMENT LEVEL
Accumulation
16,624
Growth Rate Per Hour
6%
MENTION LEVEL
Accumulation
151
Growth Rate Per Hour
7%
Sentiment

Level 0
ENGAGEMENT LEVEL
Accumulation
-
Growth Rate Per Hour
-
MENTION LEVEL
Accumulation
-
Growth Rate Per Hour
-
Sentiment

Level 1
ENGAGEMENT LEVEL
Accumulation
54
Growth Rate Per Hour
-
MENTION LEVEL
Accumulation
1
Growth Rate Per Hour
-
Sentiment

Level 0
ENGAGEMENT LEVEL
Accumulation
-
Growth Rate Per Hour
-
MENTION LEVEL
Accumulation
-
Growth Rate Per Hour
-
Sentiment

Level 3
ENGAGEMENT LEVEL
Accumulation
92,561
Growth Rate Per Hour
13%
MENTION LEVEL
Accumulation
488
Growth Rate Per Hour
16%
Sentiment

Level 0
ENGAGEMENT LEVEL
Accumulation
-
Growth Rate Per Hour
-
MENTION LEVEL
Accumulation
-
Growth Rate Per Hour
-
Sentiment

Level 0
ENGAGEMENT LEVEL
Accumulation
-
Growth Rate Per Hour
-
MENTION LEVEL
Accumulation
-
Growth Rate Per Hour
-
Sentiment

Level 0
ENGAGEMENT LEVEL
Accumulation
-
Growth Rate Per Hour
-
MENTION LEVEL
Accumulation
-
Growth Rate Per Hour
-
Sentiment

Level 2
ENGAGEMENT LEVEL
Accumulation
2,791
Growth Rate Per Hour
5%
MENTION LEVEL
Accumulation
488
Growth Rate Per Hour
16%
Sentiment

Level 1
ENGAGEMENT LEVEL
Accumulation
90
Growth Rate Per Hour
1%
MENTION LEVEL
Accumulation
13
Growth Rate Per Hour
8%
Sentiment

Level 1
ENGAGEMENT LEVEL
Accumulation
192
Growth Rate Per Hour
3%
MENTION LEVEL
Accumulation
3
Growth Rate Per Hour
-
Sentiment

Level 2
ENGAGEMENT LEVEL
Accumulation
3,250
Growth Rate Per Hour
6%
MENTION LEVEL
Accumulation
5
Growth Rate Per Hour
-
Sentiment

Level 1
ENGAGEMENT LEVEL
Accumulation
207
Growth Rate Per Hour
3%
MENTION LEVEL
Accumulation
14
Growth Rate Per Hour
11%
Sentiment
